Most common
problems & fixes

Is your Samsung SU-8500 Series letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

Cleaner won't pick up

Circuit breaker tripped, agitator brush rolls worn, dirt cup full, incorrect carpet height setting, HEPA cartridge filter clogged, pre-filter clogged.

Reset circuit breaker, replace brush rolls, empty dirt cup, adjust nozzle control knob to lower settings, clear HEPA cartridge filter, clean pre-filter.

Cleaner won't turn on

Not firmly plugged in, no voltage in wall plug, blown fuse or tripped breaker, on/off switch not turned on.

Plug unit in firmly, check fuse or breaker, replace fuse or reset breaker, slide switch to on.

Abnormal sound

Strange sound like air rushes.

Plug unit in firmly, insert hose fully, clear any blockages.

Low suction or poor pickup

Clog in the vacuum cleaner, change in the sound of the motor, reduction in the spinning action.

Unplug cleaner, empty dirt cup, check for clogs in case filter, suction inlet, and hose.

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Quick setup

Follow these easy steps to get your Samsung SU-8500 Series Vacuum Cleaner up and running in no time.

1

Unpacking and Preparing Parts

Empty the carton and identify all the parts before disposing of the packing materials.

2

Attaching the Handle

Stand the vacuum upright and slide the base of the handle firmly into the grooves at the top of the vacuum body. Ensure there is no gap between the handle and vacuum body. Insert the two screws provided into the existing holes and tighten securely with a screwdriver.

3

Connecting the Dirt Cup

Unlock the dirt cup from the cleaner body. Insert the dirt cup handle into the dirt cup and press firmly until it locks in place. Insert the dirt cup into the cleaner body and lock it.

View the rest of the steps

Turbine Power!

The Samsung SU-8500 Series comes equipped with a Powered Hand Tool, also known as the Turbine Brush, perfect for tackling those hard-to-reach places with ease and supercharging your cleaning adventures!

Upright Efficiency!

Stand tall with the Samsung SU-8500 vacuum. The brush rolls automatically turn off when in the upright position, ensuring energy efficiency while you take a breather!

Troubleshooting

The Samsung SU-8500 Series Vacuum Cleaner has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Samsung might be giving you.

CLEANER WON'T TURN ON

The vacuum cleaner is not turning on due to electrical supply issues. Ensure the unit is firmly plugged into a working electrical outlet. Check for any blown fuses or tripped breakers in your home and replace or reset them as necessary. Turn the power switch on the vacuum cleaner to the 'ON' position.

CLEANER WON'T PICK UP

The vacuum cleaner is not effectively picking up debris from the floor. Check and replace worn agitator brush rolls if needed. Ensure the dirt cup is not full and empty it if required. Adjust the carpet height setting to the appropriate level. Clear any clogs in the HEPA cartridge filter and the pre-filter.

ABNORMAL SOUND

The vacuum cleaner is making unusual or strange sounds during operation. Ensure the unit is plugged in firmly. Check for blockages in the hose or air passages and clear them. Verify that the dirt cup and filter assembly are properly installed.

More Troubleshooting

Intended Use

The Samsung SU-8500 Series Vacuum Cleaner is designed for household use only. It is essential to use the device as described and with the manufacturer's recommended attachments.

Power and Brush Roll Switch

The vacuum features a power switch and a brush roll switch. The brush rolls automatically turn off when the handle is in the upright position to prevent damage and ensure safety.

Attachments and Tools

Comes with various tools including a powered hand tool (Turbine Brush) for upholstered furniture and hard-to-reach places, an upholstery brush for draperies and mattresses, and a crevice tool for narrow spaces.

Cord Management

The power cord should be wrapped around the designed hooks for storage. Use the cord clip for easier handling while vacuuming, and always unplug by grasping the plug, not the cord.

Cleaning and Maintenance

Regular maintenance includes emptying the dirt cup, cleaning filters, checking for clogs, and ensuring the drive belt is in good condition. Replace the drive belt if worn out and ensure brush cover screws are tightened securely.

Safety Instructions

Key precautions include unplugging the vacuum when not in use or before servicing, avoiding outdoor or wet surface use, and supervising children when near the device. Ensure the vacuum is stored in a cool, dry area.

Maintenance Indicators

The vacuum is equipped with a Dirt Cup check indicator displaying green when not full or clogged, and red when it needs emptying or cleaning. The HEPA media post-motor filter should be cleaned regularly for optimal performance.

Height Adjustment

The powerfoot of the vacuum can be adjusted to clean multiple floor surfaces. It is recommended to set it to the lowest practical setting for optimal cleaning performance.

Circuit Breaker for Brush Roll

In case the brush roll stops, check for obstructions, reset the circuit breaker switch, and turn the cleaner back on.

Clog Management

If suction is weak or the motor sound changes, check for clogs in the hose, wand, or base. Unplug the vacuum before inspecting and clearing any obstructions.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Samsung Vacuum Cleaner.

Regularly Empty the Dirt Cup

Ensure to empty the dirt cup frequently when the indicator turns red. This indicates that the dirt cup is full or the filter is clogged. To maintain optimal performance, always empty the dirt cup before it reaches full capacity.

Check and Clean Filters

Regularly check the HEPA media post-motor filter and the pre-filter for clogs or buildup. Clean or replace them as needed. Operating the vacuum with dirty or clogged filters can reduce suction power and machine efficiency.

Inspect the Drive Belt and Rotating Brush

Periodically check the drive belt for wear or damage and ensure the rotating floor brush is free from hair, strings, and carpet fibers. Replace the belt if worn and clean the brush regularly to maintain optimal performance.

Avoid Obstructions in Air Passageway

Check the air passageway regularly for any obstructions and remove debris as necessary. Clear the hose, tube, or nozzle if you notice reduced suction or a change in motor sound.

Proper Storage

Store the vacuum cleaner indoors in a cool and dry area. Ensure the power cord is properly looped and clipped, and keep the vacuum in the upright position when not in use to avoid accidental damage.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

General Specifications

  • Model: SU-8500 Series
  • Intended Use: Household only

Power Features

  • Power Control: On/Off switch
  • Brush Roll Switch: Circuit breaker protected

Design and Build

  • Handle Positions: Adjustable for cleaning
  • Extension Wand: For longer reach
  • Carrying Handle: Located on the back

Cleaning Features

  • HEPA Media Post-Motor Filter: Included
  • Dirt Cup: With check indicator
  • Powered Hand Tool: Turbine-Brush
  • Edge Cleaning: Effective against walls and furniture

Safety and Maintenance

  • Warnings: Do not use on wet surfaces
  • Filter Maintenance: Clean HEPA and cartridge filters regularly
  • Drive Belt: Check for wear and replace if necessary

Attachments

  • Upholstery Brush: For furniture and draperies
  • Crevice Tool: For corners and baseboards
  • Dusting Brush: Included

Samsung SU-8500 Series: A Versatile Cleaning Solution

The Samsung SU-8500 Series stands as a testament to modern home cleaning technology, designed to cater to the diverse needs of a household. This vacuum cleaner combines powerful suction capabilities with a user-friendly design, ensuring that even the most challenging cleaning tasks are handled with ease. The SU-8500 features a HEPA media post-motor filter, which is essential for capturing allergens and maintaining air quality, making it an ideal choice for households with allergy sufferers. Its versatile attachments, including a powered hand tool and an upholstery brush, allow users to clean a variety of surfaces, from carpeted floors to delicate draperies, with precision and care. The inclusion of a crevice tool and extension wand further enhances its reach, allowing for effortless cleaning in tight spaces and high areas. With thoughtful features like the dirt cup check indicator and an adjustable powerfoot for different floor surfaces, the Samsung SU-8500 Series promises a comprehensive and efficient cleaning experience, all in a sleek and ergonomic package.